![]() The platform’s custom reporting and other advanced capabilities are only available from the Growth plan and up, which costs $49/user/month (yearly). Zendesk is no slouch either, but there is one significant drawback. It uses that information to deliver accurate insights and relevant suggestions on improving your company’s sales activities and closing more deals. This tool uses Artificial Intelligence and Machine Learning to analyze past sales performance. However, the platform’s analytics capabilities are brought to their true potential by Salesforce’s Einstein Analytics tool, an optional add-on to the Sales Cloud which costs $50/user/month (yearly). Other analytics features include AI-driven conversation insights, the option to add cross-filters, merge multiple reports into one, bucketing, and much more. As such, you’ll get a comprehensive overview of your company’s potential future sales, allowing you to set realistic expectations. More specifically, Salesforce groups forecasts in the following sections: Pipeline, Best Case, Commit, and Close. ![]() The platform separates opportunities into four categories, which can be viewed independently or together. In short, collaborative forecasting helps you predict and plan your sales cycle from beginning to end across all your organization. Secondly, the platform provides lead and opportunity scoring and collaborative and predictive forecasting. Other customization options include selecting between multiple report layouts and adding custom fields, objects, etc. As such, you can easily monitor metrics essential to your business.įor instance, Salesforce allows you to generate reports based on specific criteria like gathering insights on certain regions. For one, the platform includes customizable reports in its pricing plans. Salesforce covers excellent reports and analytics tools. Zendesk includes more communication features.Zendesk’s customer support is slightly better than Salesforce’s.Salesforce includes a larger set of advanced functionalities.Zendesk is slightly more affordable than Salesforce, especially in up-tier pricing plans.Both Zendesk and Salesforce are highly customizable.Both Zendesk and Salesforce offer a vast library of integrations.Both Zendesk and Salesforce cover excellent reporting capabilities.Both Zendesk and Salesforce cover multiple products in their offerings.Zendesk vs Salesforce: Customer Support.
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